Buying carpets and flooring can be quite daunting and with so many options and choices you probably have a lot of questions. Below we’ve listed the ones that are most frequently asked.
No question is a stupid question, so if you want to ask something else then please get in touch.
Buying Carpet & Flooring
When buying your carpet and flooring from us you get a private consultation in your own home. This will give you the chance to ask any questions. We come to your home and bring all of our carpet and flooring samples to you. Whilst we are there, we can answer specific questions about your home, environment and more suitable products. During our meeting feel free to ask any questions you like. We will also discuss your options and choices and you will be guided to only buy the products that are most suited to you and your home.
Trusted Advice & Guidance
David has worked with carpets and flooring for over 30 years so he has a lot of advice to share. Our Trading Standards Accreditation is important to us so you can be assured of excellent levels of service and professionalism. Our advice is always offered with the best intentions.
Yes we can – but it’s better if the room is reasonably clear of furniture and the old carpet has been removed before we arrive. If required, though, we can offer this service for a small charge. Our experienced fitters will gladly take your old carpet to the tip, remove all rubbish and put your furniture back. (If a competitor is offering this for free we can assure you that the cost will be hidden somewhere else in the quote.)
Yes we supply everything to fit your carpet, laminate or vinyl flooring – all are top quality products at very competitive prices.
Yes we can. Why store waste in the loft when you can use it as a door mat or runner? Any left-over off-cuts from your fitting can be cut to any size or shape and we will source the best matching thread to enable your carpet to be professionally overlocked.
Yes we do. We have hundreds of carpet and vinyl roll ends. Just tell us what style and colour you want and we will pick out the best possible matches and bring samples to your home.
Yes, of course we do. There’s nothing worse than waiting in all day and wondering where the fitters are. On the morning of the fitting we will ring you before 10.30am and give you an approximate time when you can expect the fitter to arrive.
No, I’m afraid we don’t. The old saying “there’s no such thing as a free lunch” applies here too. It’s common knowledge in the flooring business that the cost is always added to either the flooring or accessory price.
Most of our carpets come with a full manufacturer’s guarantee. Some offer up to 10 years wear and stain warranty and all are automatically available to you. Our fitting service comes with a 12 month guarantee and, in the unlikely event of a problem, we are fully insured. And, if there is anything wrong you don’t have to pay the balance until we have rectified the problem.
We never charge for delivery if we are fitting our own products.