FAQ

On this page you can find out more about our Choose At Home service and the products we provide. If you have any of your own questions – then feel free to contact us using the details at the bottom of the page.

FREQUENTLY ASKED QUESTIONS

Can you move the furniture and take away the old carpet?

Yes we can – but it’s better if the room is reasonably clear of furniture and the old carpet has been removed before we arrive. If required, though, we can offer this service for a small charge.

Our experienced fitters will gladly take your old carpet to the tip, remove all rubbish and put your furniture back.

(If a competitor is offering this for free we can assure you that the cost will be hidden somewhere else in the quote.)

Do you supply underlay, grippers and so on?

Yes we supply everything to fit your carpet, laminate or vinyl flooring – all are top quality products at very competitive prices.

Do you sell bind / overlock carpets?

Yes we can.  Why store waste in the loft when you can use it as a door mat or runner? Any left-over off-cuts from your fitting can be cut to any size or shape and we will source the best matching thread to enable your carpet to be professionally overlocked.

Do you sell roll ends?

Yes we do.  We have hundreds of carpet and vinyl roll ends.  Just tell us what style and colour you want and we will pick out the best possible matches and bring samples to your home.

Do you give an approximate arrival time for the fitters?

Yes.

There’s nothing worse than waiting in all day and wondering where the fitters are.

On the morning of the fitting we will ring you before 10.30am and give you an approximate time when you can expect the fitter to arrive.

Do you offer free fitting?

We charge a separate fee for fitting and this is clearly outlined in the agreement.

Because we do not swallow fitting costs in other products – such as accessories, underlay etc – it means we can be more competitive on these products and offer greater transparency.

What guarantees do you offer?

Most of our carpets come with a full manufacturer’s guarantee. Some offer up to 10 years wear and stain warranty and all are automatically available to you.

Our fitting service comes with a 12 month guarantee and, in the unlikely event of a problem, we are fully insured.

And, if there is anything wrong you don’t have to pay the balance until we have rectified the problem.

Do you charge for delivery?

We never charge for delivery if we are fitting our own products. Any delivery is dealt with by the fitters and included in their costs.

Trading Standards Approved

We are the only flooring supplier in the Stockport area that is approved by Trading Standards in conjunction with The Business Approval Register. You can read some reviews and feedback from previous customers by clicking here. I hope this will give you confidence in our service and reputation and hopefully encourage you to book your own consultation. I look forward to hearing from you.

Laminate Flooring from an Approved business in Stockport

Thanks once again David for your help and advice on some flooring yesterday, really helpful which is why we always use Out & About Carpets.

Dave and the fitters from out and about are absolutely fantastic, from start to finish the customer service was excellent, they were all extremely professional and friendly. 100% recommend them and I will be using them again.

David was great, he talked through all the different carpets and underlay and made recommendations on what we wanted. Didn’t try to upsell us, used our existing door plate and grippers and followed up once the carpet was fitted to make sure we were happy. Carpet looks great and we will definitely use again when needed.

Fantastic selection of carpets, underlay and vinyl. Very professional and personal service, highly recommend.

Message Us

Get In touch below. Ask Any Question or book a free measure and quote.

Call Us

07766 087678

Data Protection

Office Location

18 Woodland Avenue, Hazel Grove, Stockport,  Cheshire,  SK7 6LQ

Open Hours

M-F: 8am – 6pm, S-S, 9am – 1pm

Email

david@outandaboutcarpets.co.uk